RIGHT OF WITHDRAWAL AND INSTRUCTIONS
3. right of withdrawal and instructions
Status: 31.01.2023 - Version: 4.08
Consumers have a right of withdrawal from distance selling contracts in accordance with § 355 BGB. As a consumer, you therefore have the right to revoke your contractual declaration in accordance with the following revocation instructions:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of withdrawal, you must inform us (Cool Tools GmbH, Rechbergstraße 7, 73344 Gruibingen,moll) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax, or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
Sample withdrawal form
pursuant to Annex 2 to Art. 246a § 1 para. 2 sentence 1 no. 1 and § 2 para. 2 no. 2 EGBGB
(If you wish to cancel the contract, please fill out this form and return it.)
– To: Cool Tools GmbH, Rechbergstraße 7, 73344 Gruibingen,moll
– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for paper notifications)
– Date
______
(*) Delete as appropriate
Note:
All returned goods must be sent to our logistics center:
moll GmbH
Rechbergstraße 7
73344 Gruibingen
4. contractual right of return
4.1 Notwithstanding the right of withdrawal stipulated in Section 3, Cool Tools offers customers in their capacity as consumers the option of returning purchased items within 30 days of receipt of the goods in accordance with the following provisions.
4.2 The customer must register the return. The deadline specified in Section 4.1 is deemed to have been met if the return is registered in good time by email atmoll.
4.3 Returns are not possible for reduced goods and, in all other cases, only for unused and unsoiled goods.
4.4 Goods deliveries must be returned using a reputable transport service provider (e.g., DHL) for the purpose of return. Unpaid goods shipments for the purpose of return will be accepted, but the customer shall bear the costs of the return shipment. However, the customer has the option of returning packages free of charge if they proceed in accordance with Section 4.5 of these General Terms and Conditions.
4.5 Cool Tools will cover the return shipping costs incurred in connection with a return if the customer has used the free shipping label (DHL) previously sent by Cool Tools for the return shipment.
